Help with your pet video
How can we help?
For a new video, start with photo selection on the homepage. Use this form for an existing order, a generation or download issue, refunds, privacy, or a question before purchase.
- Self-service: $2.99 USD for one video credit, plus applicable checkout taxes. No subscription.
- For order support, include your purchase email, order ID and video ID in the message when available.
- For privacy requests, choose Privacy request. Never send passwords or card details.
We aim to respond to support requests within 3 business days. For qualifying video defects, request review within 14 days of completion. Read the Refund Policy for conditions and exceptions.