Updated 2026-10-25

Privacy Notice

What you submit

The contact form collects your reply email, pet name or support reference, pet type, occasion, optional preferred date, message and the source you choose to provide. Do not send photos, payment details, passwords, identity documents or other sensitive information.

Purpose and storage

We use inquiry details to assess your request, reply and handle support or privacy requests. They are stored with Cloudflare D1, configured in the western North America region; Cloudflare may process data in other locations to deliver and protect the service. Inquiry records in our active database are scheduled for daily removal once older than 30 days. Provider backups and security logs may follow separate retention periods. If we reply, email providers retain correspondence under their policies. No automatic receipt or marketing emails are sent.

Security and access

We derive a daily changing identifier from your connection address to limit form abuse. It is pseudonymous, not guaranteed anonymous. Cloudflare may process IP addresses, request time and device data in its own security logs. There are no advertising analytics scripts, user accounts or public inquiry listings. Only the account operator can inspect stored requests through authenticated tools. A private order link acts as an access key: anyone with the link can view the brief, status and completed video. Do not share it publicly; ask support to replace a lost or exposed link.

Photo processing

The inquiry form does not upload photos. Before production, we agree how you provide your authorized pet photo and explain that it will be sent to fal.ai and its Kling model service for AI animation. Only provide a pet photo without people or sensitive information. Provider processing can occur outside your country and follows their own privacy and retention terms. Your request or purchase does not authorize public use of your photo or video. We need separate express permission for a public example.

Payments and deliveries

For a paid order we store your reply email, agreed brief, consent and production timestamps, payment-provider order and transaction references, amount, currency and status. Waffo handles payment details, fraud checks and payment receipts as merchant of record; we do not collect or store full card details. See Waffo privacy information and the notice displayed at checkout. Completed videos are stored privately with Cloudflare D1, available through the private order link for 30 days after delivery, and scheduled for deletion thereafter. Download a backup. Order and billing records are retained as needed to fulfil the order, resolve disputes and meet applicable record-keeping obligations; deletion requests are reviewed against those purposes.

Your requests

Use the contact form and choose Privacy request to ask for access, correction or deletion. Include your original request reference if available. We may verify the request by reply email. Deletion from provider backups may not be immediate. This notice covers free inquiries and paid custom-video orders.